Sneaker Cleaning Service FAQ

Q: What types of sneakers do you clean?
We clean all types of sneakers including leather, canvas, suede, mesh, and synthetic materials. Whether it's casual shoes, sport trainers, or designers, we handle them with expert care. We also clean heels and men’s formal dress shoes.

Q: How long does the cleaning process take?
Typically, our sneaker cleaning service takes 2 to 3 business days. For more extensive restorations, the timeframe may be longer, and we will inform you at the time of assessment.

Q: Do you use harsh chemicals that could damage my sneakers?
No. We use premium, eco-friendly cleaning products specially formulated to preserve the material integrity of your sneakers without causing damage or colour fading.

Q: Can you remove tough stains like ink, paint, or grease?
Yes, our advanced cleaning techniques can tackle stubborn stains. However, some stains may be permanent depending on the material and stain age. We provide an honest assessment before starting any treatment.

Q: Do you offer sneaker restoration services?
Yes. In addition to cleaning, we offer restoration services including reglues, repaints, colour restoration, and material conditioning to bring your sneakers back to premium condition.

Q: Is there a risk of colour bleeding or damage during cleaning?
We employ gentle cleaning methods suitable for each sneaker's material to prevent colour bleeding and damage. Nonetheless, some older or delicate items may carry inherent risks, which we will disclose during evaluation.

Q: How do I send my sneakers to Sneaker Care?
If need be, you can send your sneakers via post or courier to our facility (Shop 3, 22-30 Coronation Parade, Enfield NSW 2136). We recommend using a secure packaging method to protect your sneakers during transit.

Q: What is the cost of your sneaker cleaning service?
Pricing depends on the sneaker type and level of service required. Sneaker Cleans start at $35/pair. Contact us directly for a tailored quote based on your sneaker's condition.

Q: Do you offer pickup or delivery services?
Yes we offer pickup and delivery services. Please get into contact with us to organise a booking.

For further queries, please do not hesitate to reach out to our team.